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JPC - 6709 - IT Service Owner

2m ago
min 5 years
Remote, Poland

RoleTitle : IT Service Owner

Location: Remote within Poland

EmploymentType : Contract



A good exposure to service management,which include communications capabilities, decision making and problem-solvingskills, lateral thinking, analytical and interpersonal skills

Experience in support of managementinformation and technologies, with multiple teams, vendors, interfaces andstakeholders involved

A good understanding of hybrid technologystack.

A good understanding of the controlrequirement surrounding data handling will be advantageous

Experience in Agile Project methodologiesand tools such as JIRA and Confluence

Ability to direct and influence people in amatrix-orientated environment and establish working partnerships at a juniorand senior organizational level

Proven experience of positive, challenginginteractions with Senior Executives across the business

Good relationship management, collaborationand influencing skills

interpersonal and communication skills witha proven ability to communicate effectively and confidently at all levelsacross the Group

Good communication and interpersonalskills, with the ability to tailor approach to different levels ofstakeholders; proven skills to lead teams and motivate others to achieveobjectives

Willingness to learn, strong initiative,ability to work both independently and as part of a team, and flexibility withregard to the assignment of tasks and scheduling essential



Incident Management

ITSO will attend Incident escalation &crisis calls for the services.

ITSO will ensure all business impacts aremonitored throughout the incident lifecycle and any increase or decrease to thedegradation is reported.

Capacity Planning

Manage the day to day capacity andperformance of the service. Conduct regular reviews of the metrics captured andidentify potential areas of constraint.

Architectural Governance

Ensure that service designs are progressedby solution architects through Decision Driven Design (agile) process.

Ensure that the design is approved via theappropriate Solution Architecture Board (SAB) by the solutions architect.

Service Continuity

Establish business recovery and contingencyrequirements

Ensure that IT Services are in compliancewith the Global Service Continuity Standards, internal / external auditrequirements, and are capable of recovering within their services RTO from acatastrophic event with minimum amount of disruption to the business

Access Control & Authorisation

Ensure appropriate IT user system accesscontrols are in place

Ensure appropriate business system accesscontrols are in place

Service Level Management

IT Service owner is required to provide theSLM team with Service details

ITSO/SLM team will load the service inPLADA with all its SLAs, terms and conditions and service availability hours.

Problem Management

Ensure problem resolution within agreedtimeline (includes representation and follow-up with different teams)

Ensure there is appropriate and adequatebusiness representation for improvements, enhancements and incident reviews.

Operational Data & Config Management

Ensure all new infrastructure components(hosts, databases, middleware) are modelled to an IT service . Complete theConfiguration Management Non Functional Requirement of the ITSA process.

Configuration Management

Ensure all new infrastructure components(hosts, databases, middleware) are modelled to an IT service.

Cyber Security -

Engage with Cyber Security team for changesmade in the existing service as

development to business application

Third party hosted services

Application /infrastructure securitytesting.

Monitoring and Review

Support Audit review for IT and businesssystems.

Production privilege access monitoring andjob log review

Compliance for all kinds of standards, likeCloud compliance, Key / Certificate renewal every year.


Job posted by- Rahul Pandey