RoleTitle : IT Service Owner
Location: Remote within Poland
EmploymentType : Contract
A good exposure to service management,which include communications capabilities, decision making and problem-solvingskills, lateral thinking, analytical and interpersonal skills
Experience in support of managementinformation and technologies, with multiple teams, vendors, interfaces andstakeholders involved
A good understanding of hybrid technologystack.
A good understanding of the controlrequirement surrounding data handling will be advantageous
Experience in Agile Project methodologiesand tools such as JIRA and Confluence
Ability to direct and influence people in amatrix-orientated environment and establish working partnerships at a juniorand senior organizational level
Proven experience of positive, challenginginteractions with Senior Executives across the business
Good relationship management, collaborationand influencing skills
interpersonal and communication skills witha proven ability to communicate effectively and confidently at all levelsacross the Group
Good communication and interpersonalskills, with the ability to tailor approach to different levels ofstakeholders; proven skills to lead teams and motivate others to achieveobjectives
Willingness to learn, strong initiative,ability to work both independently and as part of a team, and flexibility withregard to the assignment of tasks and scheduling essential
ITSO will attend Incident escalation &crisis calls for the services.
ITSO will ensure all business impacts aremonitored throughout the incident lifecycle and any increase or decrease to thedegradation is reported.
Manage the day to day capacity andperformance of the service. Conduct regular reviews of the metrics captured andidentify potential areas of constraint.
Ensure that service designs are progressedby solution architects through Decision Driven Design (agile) process.
Ensure that the design is approved via theappropriate Solution Architecture Board (SAB) by the solutions architect.
Establish business recovery and contingencyrequirements
Ensure that IT Services are in compliancewith the Global Service Continuity Standards, internal / external auditrequirements, and are capable of recovering within their services RTO from acatastrophic event with minimum amount of disruption to the business
Access Control & Authorisation
Ensure appropriate IT user system accesscontrols are in place
Ensure appropriate business system accesscontrols are in place
Service Level Management
IT Service owner is required to provide theSLM team with Service details
ITSO/SLM team will load the service inPLADA with all its SLAs, terms and conditions and service availability hours.
Ensure problem resolution within agreedtimeline (includes representation and follow-up with different teams)
Ensure there is appropriate and adequatebusiness representation for improvements, enhancements and incident reviews.
Operational Data & Config Management
Ensure all new infrastructure components(hosts, databases, middleware) are modelled to an IT service . Complete theConfiguration Management Non Functional Requirement of the ITSA process.
Ensure all new infrastructure components(hosts, databases, middleware) are modelled to an IT service.
Cyber Security -
Engage with Cyber Security team for changesmade in the existing service as
development to business application
Third party hosted services
Application /infrastructure securitytesting.
Monitoring and Review
Support Audit review for IT and businesssystems.
Production privilege access monitoring andjob log review
Compliance for all kinds of standards, likeCloud compliance, Key / Certificate renewal every year.